Omnichannel Retailing — Many Channels, One Goal.

Apps, blogs, and communities are playing an increasingly important role in the shopping journey — whether it’s ordering online and picking up in-store via Click & Collect or Click & Reserve, or managing returns smoothly. That’s exactly where omnichannel retailing comes into play. Today’s diverse sales channels all need to lead to one goal: the retailer’s success. And that requires comprehensive channel management — from Click & Collect and Click & Reserve to seamless returns handling.

In this DMS Talk, selected insiders once again join DMS CMO Oliver Nitz to discuss the challenges and solutions behind omnichannel retailing. Alongside Timo Emmert from MediaMarktSaturn, we welcome Klaus Slamanig from Nespresso Austria and Dr. Rainer Trefelik, Federal Chairman of the Trade Division at the Austrian Federal Economic Chamber. Another exciting DMS Talk packed with valuable insights on the powerful topic of Omnichannel Retailing!

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